Payment Policy

Thank you for choosing to shop at AmiHugs! We are committed to ensuring that your shopping experience is both convenient and secure. Please take a moment to review our Payment Policy to understand how payments are processed when using Shopify Payments on our website.

Accepted Payment Methods

We exclusively offer Shopify Payments as our trusted payment gateway, ensuring a seamless and secure payment experience for our valued customers. With Shopify Payments, you can use the following major credit and debit cards:

  • Visa
  • MasterCard
  • American Express
  • Discover

Secure Payment Processing

At AmiHugs, your security is paramount. Shopify Payments employs advanced security measures to safeguard your payment information. When you make a purchase on our website, your payment details are encrypted using industry-standard SSL (Secure Socket Layer) technology. This encryption guarantees that your personal and payment information remains confidential and secure throughout the transaction.

Currency

All prices displayed on our website are denominated in the currency indicated on the respective product page or during the checkout process. Please ensure you select the correct currency if multiple options are available.

Order Confirmation

Upon successfully completing your purchase using Shopify Payments, you will promptly receive an order confirmation email containing comprehensive order details and a payment receipt. We recommend retaining this email for your reference and records.

Payment Issues

In the rare event that you encounter any issues during the payment process, such as a declined payment, please verify that your billing information matches the details associated with your chosen payment method. Should the issue persist, we recommend reaching out to Shopify Support for prompt assistance.

Sales Tax

Applicable sales tax will be accurately calculated and presented to you during the checkout process, taking into account your shipping location and the relevant tax regulations. 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply to their orders. These charges, if any, are determined by the customs authorities in your country and may vary depending on the value, weight, and contents of your order.

Please be aware of your country's customs and import regulations before making a purchase. AmiHugs is not responsible for any delays, additional charges, or issues arising from customs duties and taxes.

Payment Disputes

In the unlikely event of a payment dispute or chargeback, we kindly request that you first contact our dedicated customer support team at support@amihugs.com before reaching out to your payment provider. Our commitment is to promptly address and resolve any concerns you may have.

Payment Policy Updates

Please note that this Payment Policy may undergo periodic updates to reflect changes in payment methods or industry regulations. The most current version of the policy will always be readily available on our website.

For any questions or further assistance regarding our Payment Policy or your Shopify Payments experience, please do not hesitate to contact our dedicated customer support team at support@amihugs.com.

Thank you for choosing AmiHugs for your shopping needs. We hope you enjoy your one-of-a-kind handmade products!